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HHussain C

Ringo

WhatsApp-first customer service for teams of any size

Role
Lead engineer
Client
Ringo Chat, Israel
Year
2024
Stack
WhatsApp Business API, Node.js, React

AIn short

Ringo puts a company's WhatsApp, email, SMS and Facebook conversations into one shared inbox. Messages get routed to the right agent, tagged, searched and reported on, and a bot takes the first reply. Every conversation ends up on the customer's record.

BThe problem

Customers write on WhatsApp now, but support teams live in a CRM. A shared phone or someone's personal WhatsApp doesn't route, doesn't report, and leaves with the person who quits.

CWhat I built

How it works

  1. 01

    One queue for every channel

    WhatsApp, email, SMS, Facebook and a web portal all feed the same queue. Agents see one thread per customer, whichever channel it came from.

  2. 02

    Routing and handover

    Messages and documents go to the right person or team, and a case can move between agents without losing its history.

  3. 03

    A bot on the first message

    An auto-reply bot answers the common questions and hands over to a person when it should.

DWhere it landed

Live and sold per seat, from two-person teams to large organisations, with broadcasts, tags and team reports.

  • WhatsApp Business API
  • Node.js
  • React
  • Chatbot
  • MySQL
Visit Ringo LLM & ChatGPT integration

Contact

Tell me what you're trying to fix.

I read every message myself and usually reply the same day. A rough idea is enough to start.

Or send a short brief

Hours

Your hours work for me.

  • San Francisco

    --:--

  • New York

    --:--

  • London

    --:--

  • Berlin

    --:--

  • Dubai

    --:--

  • Singapore

    --:--

  • Sydney

    --:--

  • Surat

    --:--

    Me

I keep flexible hours and move my day to overlap with yours, whether that's a morning standup in New York or a late release in Sydney.